FAQ
Product Info
Are Tsoji soap bars handmade?
Yes. The average making process is around 40 days and we even hand pressed the brand icon on each of the soap.
What makes Tsoji soap bars different?
We take our time when it comes to natural soapmaking. Beyond using high-quality ingredients, the traditional saponification process involves multiple steps that differ greatly from commercial soap production. To achieve the richness, stability, and gentle quality we’re after, our soap needs 4 to 8 weeks to cure. During this time, the blend slowly loses water, hardens, reduces excess alkali, and naturally generates glycerol—a key moisturizing compound created only through true saponification. In contrast, many cost-driven industrial soaps skip this process entirely, opting to add glycerol directly into a synthetic mix. But doing so often compromises the formula’s balance and integrity.
Are your ingredients vegan?
Yes—and we intentionally chose to use olive oil, one of the most gentle vegan oils available. By balancing the nourishing properties of olive oil with the cleansing power of coconut oil, we’ve created a formula that’s both kind to skin and effective. Both animal fats and plant-based oils can be used in natural soapmaking. In the past, animal fats were commonly used in industrial soaps because their higher saturated fat content gave the bars more hardness, making them easier to transport and store.
Why does the soap color vary for the same type of soaps?
Because it’s natural. Many soap makers “handcrafted” with artificial pigment to make the soap look the same, but we got rid of all of the artificial ingredients and kept our ingredients minimum.
How should I store my soap?
Cool, dry, and dark environments extend shelf life.Avoid humidity, heat, and direct sunlight.
Are our soaps safe for sensitive skin?
We are seeing that our products are good for many skins. Given how many harmful chemicals are in our lives nowadays, in our personal life, sensitivity in skin is often caused by the environment and having too many artificial ingredients in the product we use. So we keep our products as simple as possible to create a relief of our skin.
What is the shelf life of Tsoji soap bars?
Best used within 12–18 months of purchase.
Still safe to use after that, but: scent may fade, colors may dull, lather may change slightly, oils may go rancid (causing unpleasant odor)
Shipping & Returns
What is your shipping method?
USPS for the standard shipping within the United States, and other carriers as backup options.
DHL international shipping to Europe, the United Arab Emirates, and India. For delivery requests outside of these regions, please contact us at hello@tsoji.co
How long does it take for my order to be processed?
As a boutique brand, we are trying our best to prioritize the quality of our products while making sure our customers have a good experience. Your purchase will be shipped within 72 hours with exception of holiday seasons.
Do you offer free or flat rate shipping?
We provide complimentary shipping within the United States and DHL international shipping to Europe, the United Arab Emirates, and India. For delivery requests outside of these regions, please contact us at hello@tsoji.co.
What should I do if my package arrives damaged or is missing?
If the product was damaged upon arrival, please contact as soon as you can to arrange replacement or return.
What is your return policy?
We accept return of unopened product within 10 days of product delivery within the United States only.
We do not accept returns on international orders. Any order placed outside of the United States is considered an international order.
Still have questions?
Email Us: hello@tsoji.co